Returns & Refunds
Hoodielaunch offers full refunds for unworn, unwashed, undamaged, or defective merchandise within 10 days of receiving the original item accompanied by a receipt and with any original tag(s) attached. All refunds will be made in the form of the original payment/card. If 10 days have gone by since your received item, unfortunately we can’t offer you a refund or exchange.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges are allowed for size and/or color only. Simply include the size and/or color you require when you contact us at email@example.com
If your requested size and/or color is out of stock when we receive your package you will be issued a refund. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges will require the customer to pay for return shipping and new shipping fees unless the original item shipped out is damaged or incorrect through no fault of the customer. Shipping costs are non-refundable.